PLM Remote Administration

スーパーコピー ブランドコピー ブランドスーパーコピー ブランド携帯ケース ブランド携帯ケース シャネルコピー

Boundary Systems is a certified PTC Windchill partner with the ability to support IT and product
development teams with remote Windchill services. Boundary Systems adds considerable
value to companies who use Windchill.

  • Proactively monitoring and maintaining Windchill
  • Giving Windchill users access to the industry’s most knowledgeable support team
  • Allowing companies to optimize use of IT budgets

Our remote administrative service will allow companies to use Boundary Systems support to
supplement existing Windchill activities or to take larger responsibility for Windchill. Our
certified support staff utilizes on-line web conferencing, remote support applications, e-mail
and phone to keep your employees productive.

  • Proactively monitoring and maintaining Windchill
  • Giving Windchill users access to the industry’s most knowledgeable support team
  • Allowing companies to optimize use of IT budgets

Our remote administrative service will allow companies to use Boundary Systems support to supplement existing Windchill activities or to take larger responsibility for Windchill. Our certified support staff utilizes on-line web conferencing, remote support applications, e-mail and phone to keep your employees productive.

Service Types Provided

By offering support on demand, Boundary Systems remote administrative service becomes an
extension of your IT and product development teams. Boundary Systems remote
administrative service provides the following activities.

  • General help desk support.
    • Generating and managing ticket numbers
    • Maintaining support history for all calls
  • Add and remove users.
  • Change and manage access controls.
  • Monitor all Windchill services and Windchill applications for problems.
How can we help you?

Contact us today to find out how we can help you get to market faster, decrease costs, and expand your product offerings.

CONTACT
  • Routine recurring maintenance, including:
    • Maintain/manage log files
    • Clearing caches
    • Running of WinDU
    • Monitoring backups
    • Monitoring vaults
    •  Monitoring queues
    •  Monitoring CAD Worker
  • Installation of patches when required
  • Assist users with interface issues and questions.
  • Assist users with checking in and checking out data
  • Escalating calls and tracking calls with PTC customer support when required.
  • Provide PTC documentation and/or Boundary Systems documentation.
  • Provide publicly available best practice materials.
  • Unlimited support from 8am to 5pm Eastern Time.