Service Lifecycle Management (SLM)

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A Strategic Approach to After-Sales Service

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations.

Transform Your After-Sales Service Organization

Missing parts, outdated technical documentation, poor first-time fix rates, and other issues hamper your ability to grow your after-sales business. To overcome these issues, you must transform the way you:

  • Manage service parts.
  • Create, manage, and deliver up-to-date service information.
  • Predict and prevent product failures.

Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations.

  • Service visibility: Visualize enterprise data in rolebased views and incorporate insights so that service always knows where products are and how they are performing. This visibility enables service to take action and improve processes. Enterprise systems can be complex and designed for other roles and service may need to access several systems simultaneously. Creating simple, role-based views that combine data from multiple enterprise systems minimizes search time, thereby improving service efficiency through improved visibility.
  • Real-time product data: Monitor products remotely to better anticipate and reduce unplanned downtime. In addition, traditional remote monitoring can be enhanced with the use of edge-based analytics to identify anomalies that typically precede service issues. The result is reduced time for service event resolution.
  • Digital service content: Ensure technicians and customers can access up-to-date digital service information and part catalogs for seamless identification and ordering. This allows manufacturers to increase service parts revenue through a more efficient experience.